Yes, as long as the package has not been dispatched from our warehouse, the order could be cancelled. If the package has already been dispatched, we won’t be able to cancel the order.
However, you can initiate a return *terms & conditions apply.

If you are not signed in you will be prompted to do so, simply input your registered email id and password .  Now in your My Account, Dashboard, select the Cancel  option, fill in the reason for cancellation and submit your request. If you face any difficulty please write to us at care@navniv.com our customer care agents will be delighted to assist you.

Note: At times due to various reason NavNiv can cancel the order by its own. You can
check our Terms of Use page to understand in detail the reason to initiate such cancellation

This can mean two things:

1. The order might have already been packed or shipped out; in which case you will need to initiate a return.
2. Something might not be working as it's supposed to, you can email us at care@navniv.com and we shall get back to you in 1-2 working days.

Yes you will! But we are sadden that you will not be able to experience our product.

Yes, as long as the package has not been dispatched from our warehouse, the order could be cancelled. If the package has already been dispatched, we won’t be able to cancel the order.
However, you can initiate a return once you have received the order, as long the product is unused and is in compliance with our return terms and conditions

Your payment is 100% secure as it happens on encrypted servers of Razorpay, which is India’s leading RBI approved payment gateway solution. Also, we do not save your card details.

If the product returned by you has failed the quality check (The returned product is not the same as the product which was dispatched, the returned product was used / tampered / damaged, the tag and taffeta was not present on the product), you may not get a refund. If you want us to check further or raise a dispute, you may write to us at care@navniv.com.

Once you have scheduled the pickup and our delivery agent has picked up the item, it takes around 3-7 working days for us to initiate the refund into your original source of payment. As per banking guidelines, the amount gets reflected in your account as:
- Debit / Internet Banking: Upto 4 days
- Credit Card: Upto 7 days

In case of COD orders, you need to provide us with relevant bank details on the return page of the website or by emailing us at care@navniv.com in order to process the refund.

This does not generally happen, however if this occurs you needn’t worry. Please wait 24 hrs for order to be placed. If it still doesn’t get placed, you may raise your concern at care@navniv.com and complete amount will be refunded.

Our courier person will hand over the package to you only once the payment has been made. Please do not accept any package if it is tampered.

You can track your order my clicking the 'Return/Track Order'  on help page of www.navniv.com  

Alternately, you can sign-in and visit your dashboard, here you will need to click the order id
(e.g. BBXXXX) you want to track. Once clicked you will be able to see your tracking details

In case you are not available at the delivery address to take the order, we’ll try attempting the delivery again in the coming days (To a maximum of 3 attempts on 3 different days). So, if you have missed the delivery please do not worry. In case you miss all 3 attempts the order will be returned to us and your payment will be refunded

It could be that the delivery partner has handed over the order to your neighbour or the security guard of your society in case you’re not available. Please check if the delivery is made to them. In case it is not, please drop us a mail on care@navniv.com and we’ll investigate the issue with our logistics partner.

It is rare for this to occurs, however if this happens you needn’t worry. Please wait 24 hrs for the order to be created/visible. If the order still does not reflect in your dashboard, you may raise your concern at  care@navniv.com and complete amount will be refunded

Sorry! It is not possible to subsequently change sizes or colors of items or to add or delete an items once you have placed your order. Please create a new order on the NavNiv Online Store and cancel the order you want to change (Cancellation terms and conditions are applicable).

Note: Orders can only be cancelled if the order is yet to be shipped, once the order has been picked up for delivery you will need to accept the order and place a return request. 

You will receive an order confirmation by SMS and email usually within 15-20 minutes of completing your order. If you have not received the email / SMS, please check your spam folder.
Alternatively, you may write to us at care@navniv.com

The orders are normally shipped within 2 working days from the date of placing the order. They are delivered to the customer’s address within 7 working days (must be serviceable locations) by our official courier

Each order is shipped only to a single address. If you wish to ship products to different addresses, you will have to place multiple orders

We offer free shipping for all products

There is no minimum purchase order value.

• For your convenience, we have provided a size guide on the product page. You just have to take your measurements and see what fits you or you can use recommendation as calculate my size by filling required fields.
• For your convenience, we have provided a size guide on the product page. You just have to take your measurements and see what fits you or you can use recommendation as calculate my size by filling required fields.

You can Initiate a return within 15 Days of receiving the product. While we have No-Questions-Asked return policy, still to serve you better on your next order we ask you to select the relevant reason from the drop down list while you are making a return. This information helps us to understand the reason of return and ensure your next purchase experience is delighted and encourage you to share your comment in the space provided.

Once the Return ID is generated, we will SMS & Email you pick up date. By that date, your return order will be picked up. Our delivery partner will attempt the pick-up twice if it fails the first time, on two different days.

Reimbursement is usually completed in 7 to 25 working days, after receiving and conducting the quality check of your returned package. The value of the returned product will be credited to your Credit/Debit Card/Net banking account. In case of COD orders, you need to provide us with relevant bank details by emailing us care@navniv.com in order to process the refund.

We apologies for the inconvenience and assure you that this is a one off case, you can initiate a return on www.navniv.com  in My Account section within 15 days of receiving the product

We are not providing exchange as off now, in case you bought wrong size please initiate return and re-order the right size.

Terms and Conditions:

• We do not offer an Exchange Policy. You can simply initiate return and reorder a product.
• Item(s) must be in their original and unused condition within 15 days of receipt in the original packaging.
• Any tampering with the tags or garment will result in quality check rejection thus rejection of the return request.
• In case you receive a damaged or defective product, place the return within 15 days of delivery.
• Original barcodes, tags, labels, product, and brand packaging should be originally intact. Missing or tampering will lead to Quality Check rejection thus rejection of the placed return/refund request.
• You can return one or more items from the same order.
• Refund will be processed only after the product is received at our warehouse.